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Terms and Conditions

Please note that once you started using our website you agree to the terms and conditions stated below and agree to follow all care instructions. You further agree that you are the person responsible for all payments and decisions regarding this order.

 

1. An initial non-refundable retainer of 50% of the total cost is required to confirm and hold a reservation for all orders over $100.00 (25% for orders of $1,000 and above). Any orders under $100.00 are due in full at the time of booking

2. The order balance is due in full 7 days prior to the event date for cake orders and 14 days prior for dessert table orders.
 

3. We must receive the order balance by 5 pm on the due date indicated on the invoice to begin working on your order. Failure to do so will result in a cancellation of the order, the contract will be null and void, and the retainer will not be refunded.
 

4. The order balance due date is the final date for any cancellation or changes to the event date, size, style or flavors of the cake or desserts.
 

5. Cancellations received after the balance due date will not be subject to refund.
 

6. We reserve the right to exercise artistic license and make last-minute changes if necessary in order to guarantee the structural, visual, and creative integrity of a cake or dessert table.
 

7. Delivery and setup are required for dessert tables and are available for cake orders of $500 and up and prices vary based on location (50 cents per mile for the 1st 20 miles and 1$ per mile for all additional miles, plus any tolls). All other orders must be picked up by the client or a representative.

8. Creative Confections by KLE Events is not responsible for any damage to the cake or desserts after delivery and or setup is complete. You are responsible for providing an appropriate and secure table and/or environment with an optimal temperature of 70 degrees or below, it is instructed to refrigerate your cake, and treats to secure structural security.

9. All cakes especially buttercream cakes and/or cakes with cream cheese, mousse, or fruit must be refrigerated and removed 2 hours prior to serving. Creative Confections by KLE Events will not be responsible for any damage or food safety issues that occur due to failure to adhere to proper food safety and sanitation procedures.

10. In the event that you or your representatives elect to pick up and set up your cake or desserts, you assume all liability and responsibility for the condition of the cake or desserts once they leave Creative Confections by KLE Events possession. 

11. In the event of an emergency, should we fail to deliver your cake or desserts on the date requested a refund for the full amount will be issued to you.
 

12. Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless from allergic reactions.
 

13. A 3% processing fee will be charged to all payments.

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