Question 1

What is your time can I pick up?

Accepted Answer

Pick up times are by appointment only, once your order is paid in full. Your appointment time will be set.

Question 2

Do you accommodate special dietary needs?

Accepted Answer

Although I do not offer gluten-free, I do have bakers I work with that I can refer you too.

Question 3

How can I place an order?

Accepted Answer

Customers can order your baked goods, by submitting an inquiry request through the website or call during business hours, once your request is received, I will reach out to you via phone or email to discuss the details of your order. once all the details are confirmed, I will issue an invoice with a due date for your retainer fee. Once you pay your retainer, your locked in. Creative Confections does not accept social media requests.

Question 4

What is the lead time for placing an order?

Accepted Answer

Two weeks is perfered but always call or submit a request and let's talk about.

Question 5

Can I request custom orders for special occasions?

Accepted Answer

All of our orders are custom specially for you, we design each product for you and  with your input and our Creative Confections touch. Call or submit your request and I will contact you tol start the process.

Question 6

How do you handle payment?

Accepted Answer

Once your order is placed, I will issue a invoice via email or text. You will have an option to pay via, credit card or debit card . Payment in full is required upfront before pickup/delivery.
I do not accept cashapp or venmo payment.

Question 7

Do you offer delivery services?

Accepted Answer

I offer delivery which starts at $40.00 for a 10-mile radius. After 10 miles additional fees will be applied per mile.

Question 8

Can I freeze your products for later consumption?

Accepted Answer

Yes, you can freeze your baked goods, directions will be provided with your order.  Instructions are based on the baked goods.

Question 9

What ingredients do you use in your baked goods?

Accepted Answer

Ingredients are included on the packaging of your baked good and varies bases on your custom order.

Question 10

Do you have a list of allergens for your products?

Accepted Answer

We are NOT a egg free, Peanut free bakery.

Question 11

Do you accept wholesale or bulk orders?

Accepted Answer

Creative Confections accepts bulk orders, for all bulk orders, please call or submit an inquiry.  We do not allow resale of products.

Question 12

Do you offer any rewards or loyalty programs for regular customers?

Accepted Answer

Not at this time but check back at the end 2026, this is in process. We do provide discount and special benefits for repeat customers.

Question 13

How do you handle cancellations or changes to orders?

Accepted Answer

Please refer to Terms and Conditions in your contract agreement

Question 14

Are you licensed and compliant with food safety regulations?

Accepted Answer

Creative Confections operate under Maryland Cottage law and follow all food safety regulations.